Beijing Concorde: quality care gives the doctor the satisfaction

The 2017-05-08

Source: health report

Report from our correspondent (reporter Sun Meng) in 2016, Peking union medical college hospital outpatient hospital patient satisfaction and patient satisfaction is increased by 1.77% and 3.32% respectively in 2011, the national and Beijing municipal third-party patients satisfaction survey in leading the way. At the same time, the nurses' turnover rate remained at a low level of about 1 percent, ranking first in the national and Beijing nurses' satisfaction surveys. Since the beginning of 2010, the Beijing Concorde hospital has carried out a demonstration project of quality care service, which is "satisfactory" to patients and nurses.

It is understood that the Beijing Concorde hospital has recruited 417 nurses in the last five years, all of which have been assigned to the clinic to participate in the nursing work, and have allocated more than 300 nurses to each care unit. Currently, the total number of nurses in the hospital is 1,855, with 98.9% of the first-line nurses and 96.6 percent of college degrees. The hospital has implemented the safeguard measures, including the centralized distribution of the hospital rooms, the use of pneumatic transmission systems and the online delivery of medical wards, etc. In terms of improving the pay of nurses, the performance of quality care service performance, performance bonus of special post and the night performance of year-end nurses are set up. In addition, the institute to establish and improve the nursing human resources, quality, complications, training, assessment and research five management platform, implement the nursing medical records electronically, statistics automation, job security, the network of process and material management and refined.

Wu Xinjuan, director of the Peking union medical college hospital nursing department, said the hospital comprehensively implement the responsibility system for the overall care, specify the duty nurse, responsible for the whole process of patient discharge from hospital mission to follow up; To conduct extensive and diverse health guidance to improve patient compliance and self-health management; We gradually established a management system for the management of medical care, and all the wards carried out telephone follow-up.

"The nursing management of the hospital has been adjusted to the idea of hospital care management, and the nurses are more motivated to work on the development of nursing care." Wu Xinjuan said, in recent years, the hospital in 16 college has trained nearly 300 junior nurses, opened a peritoneal dialysis, diabetes, PICC, HIV/AIDS, colostomy and hemophilia 6 nurse clinics, and set up the seven nurse team. At present, the academy has reached or exceeded the international advanced level.

Expert review

The reform and development of nursing career should be followed by the principle of "reform mode, strong connotation and construction mechanism", and the patient will be satisfied by changing the mode of clinical care service. The nurse is satisfied by reforming the management of nurses. Only with the satisfaction of the nurse, can the patient be satisfied with the service. The practice of Peking union hospital is to show that the idea of "nursing reform and service improvement, the satisfaction of nurses and the patient's satisfaction" is worth learning from the industry.

How to change the clinical care model? Peking union medical college hospital nurse from the original "steward" into "tube", the nurse from only responsible for a segment of the treatment, into the overall responsible for the patient's condition observation, treatment and health care, help the professional guidance, psychological care and communication with the doctor, etc. In this process, the intension and extension of the nursing work, expanding the see myself as a nurse is responsible for the patient to make a rapid recovery, the hospital as soon as possible, they will gain more sense of achievement from work; And the fact that there is a "fixed housekeeper" throughout the hospital is bound to give patients more sense of gain.

Beijing union medical college hospital in order to arouse the enthusiasm of nurses, and fundamentally on the "build system", also with post management as the breakthrough point, the nurse tube of patients number, quality, and provide services such as technical content are pegged to the distribution of compensation. In this way, the nurse naturally has the motivation for active work and self-improvement, and the overall nursing work will also form a virtuous circle.