The ministry of health system on development

"Miyoshi YiManYi" activities notice

Ministry of health of the People's Republic of China

Health medical efforts; 30 (2011

    Provinces, autonomous regions and municipalities health TingJu, xinjiang production and construction corps health bureau:

     In order to implement the 17th session of the CPC, the fifth session of the sixth plenary session with central discipline, to carry out the deepening the spirit of medical care system in the job requirement, carry out in-depth reform excel activity, strengthen the industry's attitude construction, the national health system decisions in carrying out "good quality, good service, good medical ethics, the crowd satisfaction" activities (hereinafter referred to as "miyoshi YiManYi" activities). Now will notify the relevant matters are as follows:

     A, fully understand YiManYi "activities in" miyoshi significance

     In the national health care system in YiManYi "miyoshi deeply solid" activity, strengthen the industry style construction, and strive to solve medical and health services and industry style aspect existing prominent problems, is the health care system to implement the scientific development concept and the "people-oriented, ruling the concrete practice of the people" concept; Medical care system is to ensure that the deepening reform smoothly, maintaining the medical and health services, that "1025" public health reform during the benefits of development the objective need of millions of people; Carry out in-depth excel is an important carrier of activities; Is to strengthen the construction of medical ethics, establish a good image of the healthcare industry is an important measure.

    The administrative department of public health of the local governments at all levels, medical and health institutions and medical health system all cadres and workers to unite ideas and profound understanding YiManYi "activities in" miyoshi significance, enhance do medical and health work sense of responsibility and sense of urgency that will "miyoshi YiManYi" activity as medical health system "brand project", cohesive, cheer up, elaborate organization, careful deployment, practically grasp emphasizing, he grabbed a result.

     Second, the development "miyoshi YiManYi" activities of the guidelines and main goal

     (a) guidelines. According to the 17th session of the CPC, the fifth session of the sixth plenary session and central discipline, combined with the deepening pharmaceutical spirit of institutional reform and excel activities, and implement the scientific outlook on development, adhere to the people-centered, power for the people, with "miyoshi YiManYi" activities as a platform, will "miyoshi YiManYi" activities and public hospital reform, excel activities, medical quality tour, correct industry against commercial bribery, rampant, civilized unit creation, peace hospital construction and decent practice comments activities closely, strengthen the health care system industry style construction, continuously improve the service level, continuous improvement in the quality of medical treatment, medical ethics, noble strongly promote harmonious doctor-patient relationship, strive to people's satisfaction for the people hospital, to provide a safe, effective, convenient and inexpensive medical and health services.

    (2) main goal. Through the "miyoshi YiManYi" activities, to achieve "good quality, good service, good medical ethics, the crowd satisfaction" goal.

     1. The service is good. Service attitude enthusiasm thoughtful, the service behavior civilizations standard, service process scientific and reasonable service measures convenience and benefit, service, service information environment is comfortable and safe transparent. Medical institutions must achieve "patient-centered", everywhere for patients think for patients, provide convenient, quick, efficient, warm medical service, improve patient dispute complaint mechanism, construction of harmonious doctor-patient relationship.

    2. The quality is good. In strict accordance with the practice, earnestly perform their duties, carries out the medical quality, medical safety each core system, standardize the behavior, strengthen drug treatment, medical technology and large equipment clinical application management, implement quality care services to a reasonable check, rational drug use, reasonable treatment, ensure medical quality and medical security.

    3. Medical ethics. To loving, discipline, honest, and resolutely boycott practicing industries such as commercial bribery rampant; Respect, care patients, patients' rights, rigorous treats because of illness. Strengthening medical ethics education, discipline and legal system energetically noble medical ethics, improve and implement ethics system standard, serious conduct medical ethics, and resolutely investigate assessment harm the interests of the prominent problems, serious industry discipline.

     4. Satisfy the crowd. Health industry image continued ascension, people feel improving, medical expenses not reasonable growth is effectively controlled, social satisfaction has more greatly improved.

    Third, the development "miyoshi YiManYi" emphasis to resolve problems

     In recent years, the health administrative departments at all levels and the medical and health unit centering on solving the problems of hospital reflects a strong, take specimen, measures of integrated management system of education, in a down-to-earth manner, supervision and punishment each work, made the obvious effect, effectively promote the healthy development of the health service. However, medical and health services also exists some problems that the interests of the people, and both relation about health reform development; Both relation, and about health care industry image must be sanitation personnel are highly valued. Carry out "miyoshi YiManYi" activities, should fully affirmation for many years health care system and the achievements, objective and accurate, practical and analyses the existent problems and take effective measures seriously try to solve. Generally speaking, will focus on the following four aspects of the problem.

     (a) the objective consciousness and mass idea problem. To adhere to the "serve the people wholeheartedly", "patient-centered" principle, maintain the work to the interests of the people, listen to the masses voice, CARES about the populace hardship, satisfies the populace, patient satisfaction as evaluation medical and health work first standard, form for the masses to do, much more than what do practical, good atmosphere of solutions. Resolutely corrected masses of concepts, lack of disregard the benefit of the masses, service attitude, strive to establish a curt mass idea, promote harmonious doctor-patient relationship.

     (2) service consciousness and convenient masses problem. To further strengthen the service consciousness, straight service attitude, to change the service style, optimize service process, standardize the service behavior, improve the service level. Regulate the service behavior and civilization terminology, lean and regulating medical link, ensure convenient service facilities, convenient masses medical attention. Carefully perform surgery and anesthesia, special inspection and special treatment inform obligation, informed consent, norms, timely, in place. Effectively solve the health education, reservation treatment and medication consulting, seemed a follow-up inadequate problem, resolutely correct "birth, cold, hard, top, pushing" phenomenon.

    (3) the quality consciousness and ensure safety problems. Further to improve medical quality management and control system, disputes hidden dangers rectification and emergency security system regularly. In strict accordance with the medical practice, earnestly implement the quality safety core system, strengthening medical personnel training, the "three basic level SanYan" strengthen key sectors and key links safety management, ensure the quality of medical quality and medical security. Resolutely corrected ignored medical quality and the safety of medical treatment error thought, effectively resolve the core system carries out does not arrive, medical behavior is not standard, nursing personnel insufficiency, the hospital infection control weak, and resolutely put an end to such prominent problems caused by medical accident responsibility problems.

     (4) honest consciousness and industry image problem. To achieve bright dispute, wed bred, according to better and keeping promise, resist consciously commercial bribery. Strictly investigate and prosecute medical fees, with MouSi, abusing power, receiving "red envelop", sheet of commissions and pharmaceutical sales fields such as commercial bribery illegal indiscipline, serious industry, promote medical discipline fresh, sets up the profession noble of righteousness.

     Four, overall requirements

    (a) strengthen the leadership, ascertain responsibility. According to the classification responsible, the principle of dependency administration to the national ministry of health system for carrying out "YiManYi miyoshi unified leadership and activity of the local governments at all levels of public health administrative departments shall be responsible for all within the jurisdiction of the medical and health institutions" miyoshi YiManYi "activities of the organization and leadership, unified arrangement of the unified deployment, unified supervision guidance. Health YiManYi "establishment" miyoshi office, responsible for campaign activities. At each level of the local administrative department of public health and medical unit chief as this unit "miyoshi YiManYi" activities, the first person in accordance with the national health care system "miyoshi YiManYi" activities 2011 work plan "(see annex) requirements, conscientiously strengthen leadership, clear special organization and leadership organization, elaborate organization, careful arrangement, put this unit" miyoshi YiManYi "activities situations and unit chief performance evaluation, comprehensive goal evaluation and assessment work PingXian fully combine, carry out layer upon layer responsibility system. Make "miyoshi YiManYi" campaign emphasizing, catch fine, he grabbed a result.

      (2) DianMianJieGe belt surface, grabbing something. According to catch with big hospitals, whole system the work mentality, concentrate on large public hospital, especially provinces, subordinate public hospital, whole system "miyoshi driven YiManYi" activities. The public hospitals should strengthen responsibility consciousness, do a lot in the lead. Should promptly put the activities of stir up enthusiasm to do a good job lead up to the clerk starts an undertaking, guide, promoting reform, accelerate development, improve quality, optimize service up.

      (3) JiuJian simultaneously, result-oriented. Local health administrative departments at all levels and the medical and health unit must adhere to the JiuJian simultaneously, emphasis on construction, result-oriented principle, practical and in-depth search people convenient, not at ease, not satisfied. To the existing problem, should formulate effective measures to improve all-round improvement. To put the "miyoshi YiManYi" activity as self education, self-improvement, self-improvement effective means, improve various rules and regulations, promotes each work institutionalized, standardization, let people really feel the new changes medical and health services.

     (4) strengthen the propaganda, build atmosphere. Should attach great importance to publicity work, tighten propaganda reports dynamics, make full use of newspapers and magazines, radio, television, Internet etc. Various media forms, the publicity "miyoshi YiManYi" activities of contents, purpose and significance of various regions in various units propaganda good practices, experience and advanced type, establish a good image, the health care industry for activities to create good public opinion atmosphere, lay solid foundation for the masses.

     (5) strengthen supervision, submit the information. Take administrative examination and experts examined to combine together, observe and investigations of combining the way, strengthen the daily inspection and focused supervision. Please health administrative departments at the provincial level in this jurisdiction "miyoshi YiManYi" activity implementation plan on May 1 YiZhengSi daily newspaper. Meanwhile, please will activities progress and an important activity to timely file YiZhengSi ministry.

Al: YiZhengSi MaXuDong ministry of, JiaoYaHui

Tel: 010-68792825, 68792097

E-mail: mohshymy@163.com

Accessories: the national health care system "miyoshi YiManYi" activities. Doc scheme in 2011

附件：全国医疗卫生系统“三好一满意”活动2011年工作方案.doc 

Second, 11 April 2005 year